Client Support Representative

Job Summary

A company is looking for a Client Support Representative to provide high-quality support to clients navigating payroll cycles and system issues.

Key Responsibilities

• Deliver client-focused support via phone, email, and CRM/ticketing channels with a focus on first-contact resolution
• Own issue resolution by troubleshooting payroll discrepancies and system workflows while maintaining accurate documentation
• Educate clients on system features and workflows, contributing to knowledge bases and process improvements

Required Qualifications

• 3+ years of experience in customer support, payroll operations, or client services
• Payroll and/or PEO experience is strongly preferred
• Hands-on experience with payroll systems or HCM platforms
• Working knowledge of payroll cycles, tax processing, garnishments, and deductions
• FPC or CPP certification (or willingness to obtain) preferred