Client Support Representative

Job Summary

Working remotely in a full-time capacity, the Client Support Representative will respond to product application support inquiries, analyze software issues, and provide solutions to enhance customer satisfaction.

Key responsibilities

• Analyze and resolve client issues using department guidelines and timeframes
• Interact with clients to provide information and process inquiries regarding products and services
• Troubleshoot software issues and escalate complex problems to higher support levels as needed

Required qualifications

• High School Diploma or equivalent GED
• 0-2 years of experience in a client service or technical support role
• Familiarity with Microsoft Office and common enterprise software solutions
• Ability to research and utilize available resources to resolve client issues
• Participation in internal training on products and services is expected