Client Support Representative

Job Summary

Serving as the primary point of contact for clients, the full-time Fintech Client Support Representative will handle incoming phone calls and support tickets, ensuring a seamless experience while addressing urgent issues such as card declines and account access problems in a remote environment.

Key Responsibilities

• Serve as the primary point of contact for client phone support and incoming support tickets
• Investigate and resolve issues related to card declines, account access, and transaction errors
• Monitor and review daily reports, escalating critical issues promptly to internal teams

Required Qualifications

• 1-3 years of experience in customer support, preferably in fintech, banking, or SaaS
• Previous call center experience is strongly preferred
• Comfortable working with support ticketing systems and phone support tools, especially Zendesk
• Detail-oriented with strong organizational and reporting skills
• Familiarity with commercial card programs or financial operations is a plus