Client Support Representative

Job Summary

Serving as the primary contact for customers, the full-time Client Support Representative will oversee order processing, resolve issues, and drive growth in contract sales while working remotely.

Key responsibilities:

• Drive growth of contract sales and service jobs through exceptional customer service and regular outreach
• Manage and document day-to-day communication and problem resolution for assigned customer locations
• Maintain expert knowledge of assigned contracts to educate customers on guidelines and restrictions

Required qualifications:

• High School Diploma or GED equivalent, with relevant experience preferred
• Minimum of 2 years' experience in a customer service position, preferably supporting government customers
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Ability to manage multiple tasks and prioritize effectively under minimal supervision
• Strong team collaboration skills and a proactive, self-driven attitude