Client Support Specialist

Job Summary

To support a growing background screening company, the full-time Client Support Specialist will manage inbound and outbound client communications, ensuring prompt and effective resolutions while working remotely.

Key responsibilities

• Develop and maintain positive client relationships through professional management of calls, emails, and chat inquiries
• Track and disposition client interactions in the CRM system, resolving requests and technical issues accurately
• Process service orders in compliance with departmental standards and provide service recommendations to existing accounts

Required qualifications

• High school diploma or GED equivalent
• 1-2 years of experience in client service and data entry
• Intermediate proficiency in Microsoft Suite
• Self-motivated with a proactive approach to client interactions
• Ability to manage multiple communication channels while maintaining quality and productivity