Client Support Specialist

Job Summary

Driving the adoption of newly launched budget management platforms, the full-time Client Support Program Specialist will serve as the primary liaison between external stakeholders and internal teams, facilitating onboarding, training, and ongoing support to ensure a positive user experience and sustained platform adoption.

Key Responsibilities

• Facilitate onboarding sessions for external stakeholders and train internal teams on platform capabilities
• Collect and document user feedback, partnering with product teams to translate insights into actionable recommendations
• Develop user enablement materials and provide ongoing support, acting as a subject matter expert for the platform

Required Qualifications

• Experience in stakeholder management with a proven ability to build relationships
• Strong technical aptitude and adaptability to new systems and evolving technology
• Proficiency in analytical and strategic thinking to interpret platform data
• Demonstrated project management skills with the ability to manage multiple priorities
• Experience in technical writing and content development for training materials