Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist (Tier 1).

Key Responsibilities

• Provide multi-level technical support to clients and resolve product issues
• Develop expert knowledge of the company's products and create efficiencies in support processes
• Educate clients through the development of help materials and manage client feedback for product improvement

Required Qualifications

• Experience in client service roles, such as call centers or IT support
• Demonstrated ability to work independently and think critically
• Interest in technology and willingness to learn new tools
• Strong organizational skills
• Transferable skills will be considered