Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist-APD (Remote).

Key Responsibilities

• Answer phone calls and emails regarding administrative questions for sales and customers
• Order supplies, interpret statements, and produce rate cards and reports
• Ensure timely responses to inquiries, aiming for 80% of calls answered within 60 seconds and emails within 3 hours

Qualifications/Education

• Minimum of three years' experience in customer service or client relations
• Strong technical aptitude
• Preferred experience with finance and insurance products and services
• Time management and multitasking skills
• Strong organizational skills