Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide exceptional support to internal and external clients.

Key Responsibilities

• Respond to client inquiries and communications while managing quotes for services
• Collaborate cross-functionally to support sales initiatives and resolve client issues
• Analyze client data and provide recommendations for process improvements and support trends

Required Qualifications

• Experience with Salesforce.com, Service Cloud, and MS Office tools including Word, Excel, and PowerBI
• Ability to manage time and workflow independently
• Technical aptitude for providing support and guidance to clients
• Experience in a customer service or client support role
• Familiarity with diagnostic and analytical testing services is a plus