Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide exceptional service to internal and external clients.

Key Responsibilities

• Serve as the primary contact for clients, addressing inquiries and resolving issues through various communication channels
• Collaborate with cross-functional teams to ensure effective communication and support for sales initiatives
• Analyze client data and trends to provide recommendations for process improvements and support activities

Required Qualifications

• Experience with Salesforce.com, Service Cloud, and Microsoft Office Suite (Word, Excel, PowerBI)
• Ability to work independently and manage time effectively
• Technical aptitude to understand and communicate support-related information
• Experience in a customer service role, preferably in a fast-paced environment
• Familiarity with data analysis and documentation processes