Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide exceptional support to internal and external clients in the BioAnalytics sector.

Key Responsibilities

• Engage with clients as the primary contact via email and phone, addressing inquiries and providing support
• Collaborate cross-functionally to ensure effective communication and resolve client issues
• Analyze client data and trends to make recommendations for process improvements and support initiatives

Required Qualifications

• Experience with Salesforce.com, Service Cloud, and Microsoft Office tools
• Ability to manage time and tasks effectively in a fast-paced environment
• Technical aptitude for understanding client needs related to diagnostic and analytical testing services
• Experience in customer service or client support roles
• Ability to work independently while maintaining high-quality client interactions