Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to join their team.

Key Responsibilities:

• Master the company's software products and stay updated on new features
• Provide first-level technical support to clients via multiple channels
• Troubleshoot client issues and escalate complex problems as needed

Required Qualifications:

• Proven experience in customer service with a focus on positive client experiences
• Familiarity with software concepts and ability to learn new products quickly
• Experience using support tools, particularly Zendesk
• Prior experience working with local governments or similar organizations is preferred
• Ability to manage multiple tasks effectively in a fast-paced environment