Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide software support to clients.

Key Responsibilities

• Address clients' software inquiries via phone, chat, and email, prioritizing urgent cases
• Collaborate with internal teams to resolve client issues and ensure smooth client handoffs
• Provide training on software products and contribute to process improvement initiatives

Required Qualifications

• At least one year of experience in client or customer service within an IT services company
• Familiarity with Customer Relationship Management (CRM) software
• Exceptional client satisfaction-driven approach
• Ability to learn new software quickly
• Preferred: Bachelor's degree in a related field and experience with Zendesk