Client Support Specialist

Job Summary

A company is looking for a Client Support Representative (Part Time).

Key Responsibilities

• Engage with event hosts and ticket buyers to resolve issues and requests
• Advocate for clients by communicating their needs and roadblocks to the product and design teams
• Log issues and user feedback, collaborating with developers to troubleshoot and verify fixes

Required Qualifications

• Minimum of 1+ years' experience in a customer-facing role such as customer service or sales
• Strong understanding of technology and its application in client support
• Experience with tools like Zendesk, Stripe, Sift, and Hyperwallet is a plus
• Ability to manage competing priorities effectively
• Experience in process optimization and improvements in customer support