Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist I.

Key Responsibilities

• Provide technical support and customer service through electronic cases, phone, and online chat
• Resolve software issues and communicate with stakeholders until full resolution
• Collaborate with internal resources and third parties to assist clients and maintain case management records

Required Qualifications

• Bachelor's degree in a software-related field or equivalent technical experience preferred
• Prior Technical Support and/or Customer Service experience desired
• Familiarity with credit application, loan, underwriting, and credit scoring processes is a plus
• Self-motivated and highly organized individual
• Current major GPA of 3.0 or higher preferred