Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Maintain and respond to support/task tickets in the help desk system
• Own a variety of client requests from start to finish while keeping stakeholders updated
• Create and improve internal and external support documentation

Required Qualifications

• 2-4 years of experience in software support and/or onboarding services in a SaaS organization
• Expertise in managing support ticket queues and driving timely resolutions
• Experience interacting with clients and managing client data
• Familiarity with help desk ticketing systems, issue tracking software, and CRM software
• Experience in technical troubleshooting on SaaS platforms is a plus