Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide direct support to clients and manage operational changes.

Key Responsibilities

• Lead and manage operational changes, project planning, and task delivery for assigned clients
• Maintain clear communication with stakeholders and support continuous improvement initiatives
• Monitor client support tickets and facilitate onboarding of new clients onto the platform

Required Qualifications

• Bachelor's degree in Business, Technology, or a related field preferred or equivalent experience
• 2+ years of experience in a customer support or client-facing role
• Proficiency in using CRM software and support tools
• Ability to manage multiple tasks and prioritize effectively
• Empathy and patience when dealing with complex situations