Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to assist users in the arts and culture sector.

Key Responsibilities

• Respond to client enquiries via calls, tickets, and email
• Troubleshoot and resolve common issues while keeping clients informed
• Log requests accurately and contribute to helpdesk documentation

Required Qualifications

• Experience in customer support, IT helpdesk, or a client-facing role
• Confidence in learning new software tools and understanding systems
• Genuine interest in supporting SaaS users
• Bonus: Familiarity with helpdesk platforms or experience in the arts & culture sector