Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist II to provide technical assistance and support to end-users.

Key Responsibilities

• Receive and document client issues from various sources, classify severity, and coordinate resolution efforts
• Provide level one technical support and assist with software updates and installations, escalating complex issues as needed
• Verify systems during and after outages, monitor critical processing, and notify clients of any missed deliverables

Required Qualifications

• High School Diploma or Equivalent
• Typically a minimum of 2 years of relevant experience
• Experience with help desk and POS terminal support
• Preferred: Bachelor's Degree in Computer Science or a related technical field
• Typically a minimum of 4 years of relevant experience preferred