Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist I - Integrated Bill.

Key Responsibilities

• Respond to customer support inquiries across multiple channels, ensuring high satisfaction and resolution rates
• Provide remote training and maintain a knowledge base of system capabilities and troubleshooting techniques
• Establish relationships with client billing departments and advocate for customer experience improvements

Required Qualifications

• 2+ years of experience in customer-facing roles supporting SaaS products
• Familiarity with ticketing systems such as Zendesk or ServiceNow
• Knowledge of medical billing software and Revenue Cycle Management (RCM)
• High school diploma or GED with relevant experience or equivalent education
• Medical industry knowledge and understanding of medical terminology is a plus