Client Support Specialist

Job Summary

A company is looking for an Associate Client Support Specialist responsible for managing customer inquiries and providing solutions.

Key Responsibilities

• Manage inbound calls, emails, or chats related to multiple areas of the platform
• Identify customer needs, research issues, and provide effective solutions
• Log interactions and escalate complex issues to tier two teams when necessary

Required Qualifications

• 0 - 1 years in a customer service/support role or relevant experience
• Familiarity with web applications
• Understanding of financial concepts or terms is a plus
• Bilingual in English and Spanish is a plus