Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to join their growing team.

Key Responsibilities

• Provide user support to enhance the experience of customers and end-users
• Respond to customer service inquiries through various communication channels
• Evaluate and document technical issues, product bugs, and escalate as necessary

Required Qualifications

• 3+ months of related experience in customer service or support roles
• High school diploma or equivalent, or an equivalent combination of education and experience
• Demonstrated ability to learn ticketing software applications
• Proficient in Office 365 applications
• Comfortable working with SaaS-related technology is a plus