Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide exceptional customer service and technical support.

Key Responsibilities

• Provide prompt responses to client inquiries and deliver empathetic support
• Manage technical questions regarding the platform and report issues to the team
• Facilitate ongoing training and feedback between clients and internal teams

Required Qualifications

• 1-2 years of experience in Customer Service or a similar role
• Ability to adapt procedures in a rapidly growing environment
• Experience in multifamily housing or PropTech preferred
• Familiarity with CRM and ticketing platforms is a plus
• Passion for the product and alignment with core values