Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist, Tier 1.

Key Responsibilities

• Provide first-level technical support to clients via phone, email, and chat
• Assist in troubleshooting issues and resolving client inquiries efficiently
• Document and track client interactions and technical issues in the support system

Required Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Experience in a customer service or support role
• Familiarity with technical support tools and software
• Ability to work in a fast-paced, remote environment
• Willingness to learn and adapt to new technologies