Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Conduct needs assessments and connect clients to appropriate care
• Perform risk triage and escalate concerns to clinical teams
• Manage high-volume client interactions through calls, emails, and chats

Required Qualifications

• 1+ years of experience in customer support or high-touch service roles
• Familiarity with Zendesk, Salesforce, or similar tools
• Flexibility to work evenings, weekends, and holidays
• Experience in healthcare or technology environments is preferred
• Ability to handle a high volume of client interactions efficiently