Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to serve as the operational backbone of their client-facing department.

Key Responsibilities

• Act as a primary point of contact for client inquiries, ensuring professional correspondence is handled promptly
• Manage and audit client accounts with high accuracy
• Assist leadership with report generation, document management, and compliance across digital platforms

Required Qualifications

• 1-3 years of administrative or client service experience in collections, fintech, or financial services
• Proficiency in standard office software (Excel/Google Sheets is a must) and CRM tools
• Ability to manage multiple tasks simultaneously and meet deadlines
• Experience in supporting collections specialists with settlement offers and account notations
• Strong organizational habits