Client Support Specialist

Job Summary

A company is looking for a Client Support Representative to provide customer support for US-based clients through various communication channels.

Key Responsibilities

• Handle customer inquiries via email, phone, and chat in a timely and professional manner
• Accurately log and track all customer interactions in CRM/support tools and follow defined workflows for issue resolution
• Deliver empathetic communication and educate customers on product usage and policies

Required Qualifications

• 1-3 years of experience in customer support
• Experience handling multi-channel support (email, phone, chat)
• Basic understanding of financial products or willingness to learn quickly
• Exposure to Salesforce CRM for support is an advantage
• Ability to handle time-sensitive and high-pressure situations