Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist to provide support to clients in a fully remote environment.

Key Responsibilities

• Provide frontline support for clients through phone and email
• Assist clients in adopting the product by explaining features and troubleshooting issues
• Meet individual and team metrics related to support performance and communication

Required Qualifications

• Experience in software customer support, preferably in a SaaS environment
• Tech-savvy with the ability to navigate multiple tools and tasks simultaneously
• Support-driven with a passion for helping clients and resolving product issues
• Proactive growth mindset, open to feedback and improvement
• Ability to escalate issues appropriately to consultants or managers