Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist (Virtual/Remote).

Key Responsibilities

• Triage, investigate, and resolve assigned support requests in a timely manner, escalating issues when necessary
• Guide clients remotely through issues and application functionality, providing clear solutions
• Create and maintain client support documentation and knowledge articles

Required Qualifications

• 2+ years of experience in customer service and troubleshooting user or system issues
• 1+ years of hands-on experience troubleshooting software issues, preferably in a SaaS environment
• Technical acumen demonstrated through formal training or relevant experience
• Experience supporting enterprise or SaaS software applications
• Highly organized and adaptable, with the ability to manage multiple priorities in a fast-paced environment