Client Support Specialist

Job Summary

A company is looking for an EA-Client Support Specialist to deliver exceptional customer support and address technical issues.

Key Responsibilities

• Provide exceptional customer support across email, chat, and phone channels
• Swiftly and accurately address customer inquiries with professionalism
• Cultivate collaborative relationships within the Customer Support team and across departments

Required Qualifications

• Minimum of 1 year of customer service experience
• At least two years' experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits
• Familiarity with CRM tools such as Salesforce, ZenDesk, or Intercom is preferred
• Proficiency or familiarity with a coding language such as HTML/CSS or SQL is preferred
• Previous experience in teaching or training, including mentoring or software support