Client Support Specialist

Job Summary

A company is looking for a Client Support Specialist.

Key Responsibilities

• Provide fast, professional, and empathetic customer support through messaging and ticketing channels
• Manage multiple client conversations simultaneously, ensuring timely responses and effective issue resolution
• Leverage AI tools to enhance client interactions and improve ticket resolution efficiency

Required Qualifications

• 5-7 years of experience in client support or technical customer service, ideally in a B2B SaaS environment
• Experience managing messaging-based customer interactions and handling multiple conversations at once
• Familiarity with Zendesk, HubSpot, or other service hub platforms; experience with AI-driven support tools is a plus
• Ability to communicate with mid-market and enterprise clients in a professional manner
• Comfort working in a fast-paced, evolving environment with a willingness to adapt and optimize