Client Support Specialist

Job Summary

Client Support Specialist is a remote, hourly position responsible for troubleshooting and resolving client and customer inquiries across various channels while ensuring a high standard of service.

Key Responsibilities

• Provide omni-channel support to customers via email, chat, and phone
• Utilize systematic approaches to troubleshoot and resolve complex client issues
• Educate customers on maximizing the benefits of products and services offered

Required Qualifications

• Experience in a customer support or operations role
• Empathy and passion for helping customers
• Strong written and verbal communication skills in English
• Familiarity with iOS or Android platforms is a plus
• Previous knowledge of Salesforce Service/CRM is preferred