Client Support Specialist

Job Summary

Supporting Democratic campaigns and progressive organizations, the full-time remote Client Support Specialist will provide exceptional customer service, triage client issues, and assist in onboarding new users with the company's tools.

Key responsibilities

• Provide timely and empathetic responses to inbound support requests from clients
• Triage and resolve client issues through collaboration with internal teams
• Maintain detailed records of client interactions and participate in team meetings and training sessions

Required qualifications

• At least 1 year of experience with compliance, fundraising, or email tools for political campaigns, unions, or nonprofits
• Familiarity with NGP8, EveryAction, VAN, or VoteBuilder, either through administration or leadership roles
• Demonstrated interest in Democratic and progressive politics
• Experience in customer relations or a related field is valued
• Strong collaboration skills and a professional phone manner