Client Support Specialist

Job Summary

Delivering exceptional customer support through email, chat, and phone channels, the full-time Client Support Specialist will address inquiries, escalate technical issues, and collaborate with internal teams while working remotely.

Key responsibilities

• Provide exceptional customer support across email, chat, and phone channels
• Swiftly and accurately address customer inquiries and escalate technical issues as needed
• Cultivate collaborative relationships within the Customer Support team and across departments

Required qualifications

• Minimum of 1 year of customer service experience focused on customer satisfaction
• Experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits
• Familiarity with CRM tools such as Salesforce, ZenDesk, or Intercom is preferred
• Proficiency or familiarity with a coding language such as HTML/CSS or SQL is preferred
• Familiarity with Bonterra's software solutions, specifically EveryAction and Salsa, is a bonus