Client Support Specialist

Job Summary

Detail-oriented and accountable, the full-time Client Support Specialist will manage inbound support tickets, troubleshoot technical issues, and collaborate with internal teams while working remotely from Friday to Tuesday.

Key responsibilities

• Manage inbound support tickets through Zendesk and troubleshoot client-reported technical issues
• Investigate delivery problems and account configuration errors, documenting findings clearly
• Communicate professionally with clients and collaborate with internal teams to drive issue resolution

Required qualifications

• 2+ years of technical troubleshooting or technical support experience
• 2+ years working in a ticket-based support environment
• Experience troubleshooting software/platform-related issues
• Strong written communication skills and ability to explain technical concepts to non-technical users
• Ability to work independently in a remote environment