Client Support Specialist

Job Summary

To support a growing client base, the remote Client Support Specialist will assist clients with day-to-day questions via live chat, Zoom calls, and email, providing expert guidance on software tools and processes while ensuring high client satisfaction.

Key responsibilities:

• Act as the primary point of contact for clients, offering expert advice on Ninety's tools and processes
• Interpret client inquiries and provide tailored solutions, including troubleshooting and investigating potential bugs
• Maintain high levels of follow-through on client commitments and advocate for client needs within the organization

Required qualifications:

• 2-3 years of support experience in a client-facing role
• Familiarity with PC and Mac systems and basic technical troubleshooting skills
• Experience in live channel support, particularly chat-based interactions
• Exceptional written and verbal communication skills
• Ability to work independently and manage time effectively in a remote environment