Client Support Specialist

Job Summary

Working remotely in a full-time capacity, the Client Support Representative will assist clients with inquiries, provide product support, and ensure customer satisfaction.

Key responsibilities

• Respond to client inquiries and provide timely solutions to support their needs
• Manage client accounts and ensure accurate information is maintained
• Collaborate with internal teams to resolve client issues and improve service delivery

Required qualifications

• Experience in customer service or client support roles
• Proficiency in using customer relationship management (CRM) software
• Ability to work independently in a remote environment
• Strong organizational skills and attention to detail
• Familiarity with product support and troubleshooting processes