Client Support Specialist

Job Summary

To support a growing client-facing department, the full-time remote Client Support Specialist will coordinate client inquiries, oversee account intake processes, and maintain data integrity while ensuring compliance with industry regulations.

Key responsibilities

• Act as the primary point of contact for client inquiries via email and phone, ensuring professional correspondence
• Manage daily account intake processes and execute data validation for account accuracy
• Support front-line collection staff by handling settlement offers and maintaining accurate account notations

Required qualifications

• 1-3 years of administrative or client/customer service experience
• Experience in collections, fintech, or financial services is beneficial but not required
• Strong organizational skills and the ability to maintain consistency under pressure
• High proficiency with Microsoft Office or Google Workspace, particularly spreadsheets
• Familiarity with CRM tools is a major plus