Client Support Specialist

Job Summary

Providing frontline technical and customer support for MyClubHub users, the remote Client Support Specialist will manage inbound cases, resolve Tier 1 and basic Tier 2 issues, and ensure user satisfaction through effective communication and documentation.

Key responsibilities

• Serve as the first point of contact for triaging and categorizing inbound cases
• Resolve Tier 1 and basic Tier 2 support issues related to MyClubHub and Salesforce functionality
• Maintain professional communication with Clubs and document case updates in the ticketing system

Required qualifications

• Bachelor's degree preferred
• Minimum of 2 years of client support or customer support experience required
• Minimum 1 year of Salesforce administration experience preferred
• Salesforce Administrator certification preferred
• Additional administrative or technical support experience preferred