Client Support Specialist

Job Summary

Dedicated to supporting clients in the Atlanta area, the full-time Client Support Specialist will assist long-term clients with court attendance and connect them to supportive services while engaging with community partners to enhance service opportunities.

Key responsibilities

• Triage client requests for supportive services and respond to court information inquiries within 24 hours
• Engage with community support organizations to improve service delivery and maintain client advocacy records in Salesforce
• Document client interactions and outcomes effectively, ensuring timely follow-ups and service quality monitoring

Required qualifications

• Resides in or is willing to relocate to the Atlanta area
• Demonstrates a commitment to racial and social justice and/or criminal legal reform
• Possesses experience in data entry and basic data analysis, with familiarity in Salesforce and G Suite preferred
• Exhibits strong interpersonal skills and the ability to communicate effectively with diverse populations
• Shows a willingness to learn and adapt while maintaining a focus on timely and accurate work delivery