Client Support Specialist

Job Summary

Enthusiastic individuals will find a full-time remote opportunity as a Client Support Specialist, responsible for handling client inquiries, troubleshooting product issues, and providing training through various communication channels while enjoying excellent career growth potential.

Key responsibilities:

• Handle client inquiries by gathering information and troubleshooting product and training-related questions
• Provide support and training via phone, email, and live chat, utilizing active listening skills to understand customer needs
• Document issues in Salesforce and stay updated on product knowledge and internal business processes

Required qualifications:

• Bachelor's degree or Associate's degree preferred
• 0-5 years of experience in a customer service-related role
• Tech-savvy with the ability to learn new software and adapt to changes in technology
• Reliable Internet Service Provider
• Salesforce experience is a plus