Client Support Specialist

Job Summary

Resolving customer inquiries and issues, the full-time Client Support Specialist II will manage client communications, document interactions, and coordinate with internal departments to ensure timely resolutions in a remote work environment.

Key responsibilities

• Coordinate with internal departments to resolve client issues and ensure follow-through until completion
• Handle inquiries using judgment and decision-making authority to effectively address customer concerns
• Assist in developing support delivery strategies, escalation procedures, and training for junior associates

Required qualifications

• Prior education or relevant career experience in customer support or a related field
• Ability to apply acquired job skills, company policies, and procedures to complete assigned tasks
• Basic skill set and subject matter proficiency to perform routine tasks with minimal supervision