Client Support Specialist

Job Summary

To support proprietary benefits administration platforms, the temporary, fully remote Client Support Specialist will provide customer support through phone and email, assist users with system navigation, and maintain benefit eligibility records from September through November.

Key responsibilities

• Respond to customer inquiries via phone and email, providing timely and professional support
• Assist users with system navigation, troubleshooting, and general product support
• Document requests, issues, and resolutions in accordance with established procedures

Required qualifications

• Experience in customer service, call center, client support, or administrative support roles
• Strong computer skills, including Microsoft Outlook, Word, and Excel
• Ability to troubleshoot issues and confidently support users of web-based applications
• Associate degree or equivalent combination of education and experience preferred