Client Support Specialist

Job Summary

As a full-time remote Client Support Specialist, the candidate will serve as the first point of contact for clients seeking mental health care, conducting needs assessments, connecting clients to appropriate services, and managing inquiries across various communication channels.

Key responsibilities

• Conduct needs assessments and educate clients about services and benefits
• Prioritize client safety by recognizing potential safety concerns and escalating as necessary
• Manage high volumes of inbound communications through calls, emails, and chats

Required qualifications

• Minimum 1 year of experience in customer support or high-touch service roles
• Exceptional writing skills with the ability to convey information clearly and warmly
• Experience with tools like Zendesk or Salesforce, or a quick learner of new systems
• Flexibility to work evenings, weekends, and holidays as part of the coverage schedule
• Passion for improving mental health care and supporting clients in their care journey