Client Support Specialist

Job Summary

Serving as the primary contact for customers, the full-time remote Client Support Specialist will oversee order management, provide solutions to customer issues, and drive growth in contract sales through exceptional service and proactive account monitoring.

Key responsibilities

• Drive growth of contract sales and service jobs through regular outreach and exceptional customer service
• Manage and document daily communications and problem resolutions for assigned customer locations while adhering to response times
• Maintain expert knowledge of assigned contracts to educate customers on guidelines and restrictions

Required qualifications

• High School Diploma or GED equivalent, with relevant experience considered
• Two years of experience in a customer service position, preferably supporting government customers
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• Strong organizational skills with the ability to manage multiple tasks and adhere to deadlines
• Self-driven and proactive with a strong sense of accountability and initiative