Client Support Specialist

Job Summary

Providing direct contact to customers and service partners, the full-time Client Support Specialist will manage service escalations, support the claims process for various home repairs, and build positive relationships to ensure efficient resolutions in a remote environment.

Key responsibilities

• Handle customer escalations and inquiries through various communication channels while managing incident resolution
• Support the claims process for home appliance and system repairs, making cost-effective settlement decisions
• Audit and validate incoming claims and settlements to ensure accuracy before processing payments

Required qualifications

• 3+ years in Direct Customer Service, including escalation experience
• 2+ years in Business to Business or Vendor Customer Service
• 2+ years of experience composing responses to external contacts
• Associate degree in Business or equivalent preferred
• 3+ years in Vendor Management is a plus