Client Support Specialist
Job Summary
Providing direct support to customers and service partners, the full-time Client Support Specialist will manage escalations, facilitate claims for home repairs, and ensure efficient resolutions while working remotely from 11:00 am to 8:00 pm EST, Monday to Friday.
Key responsibilities
- Handle customer escalations and inquiries through various communication channels, ensuring effective incident management
- Support the claims process for repairs of home appliances and systems, making informed repair and settlement decisions
- Audit and validate incoming claims and settlements for accuracy and cost-effectiveness before processing payments
Required qualifications
- 3+ years of direct customer service experience, including escalation handling
- 2+ years of experience in composing responses to external contacts
- Associate degree in Business or equivalent preferred
- 3+ years of vendor management experience
- Strong understanding of client contracts and company products/services
Complete Job Description
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