Client Support Specialist
Job Summary
Working remotely, the full-time Client Support Specialist will address client software inquiries through various communication channels, ensure smooth client handoffs, and contribute to continuous process improvement while maintaining a high level of product knowledge.
Key responsibilities
- Professionally address client software questions via phone, chat, and email, prioritizing urgent issues
- Collaborate with internal teams to find solutions and escalate software issues as needed
- Provide training on Foundant software products and maintain effective communication with clients and team members
Required qualifications
- Demonstrated experience in a client support role or similar position
- Strong proficiency in Foundant software products or similar applications
- Ability to work collaboratively in a remote team environment
- Experience with training or onboarding clients on software products
- Commitment to continuous professional development and process improvement
Complete Job Description
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