Client Support Specialist
Job Summary
To support the delivery of virtual care benefits, the full-time Client Support Specialist will respond to client, broker, and internal inquiries, troubleshoot issues, and collaborate with cross-functional teams in a fully remote environment.
Key responsibilities:
- Serve as the first responder for client, broker, and internal stakeholder inquiries, ensuring efficient issue resolution
- Contribute to the development of best practices by documenting client interactions and providing feedback for service improvements
- Manage multiple support tickets simultaneously, prioritizing tasks based on urgency and impact
Required qualifications:
- 3-5 years of experience in a technical support, customer support, or client services role
- Experience with helpdesk or CRM platforms, preferably Salesforce ServiceCloud
- Strong interpersonal skills for effective collaboration and relationship building
- Proven analytical thinking and problem-solving abilities
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Complete Job Description
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