Client Support Specialist
Job Summary
To support healthcare-related technical transition and migration initiatives, the temporary Client Support Specialist will work remotely, assisting clients with SFTP processes, coordinating activities, and communicating changes effectively over an assignment length of approximately 5-6 months.
Key responsibilities
- Communicate directly with employer groups regarding server and system changes
- Assist with the setup and transition of secure file-transfer folders and coordinate testing activities
- Track outstanding activities and escalate technical issues to appropriate teams as needed
Required qualifications
- Basic understanding of SFTP or similar file-transfer concepts
- Strong customer service and stakeholder-management skills
- Ability to communicate technical information clearly to diverse audiences
- General technical aptitude and willingness to learn new systems
- Strong organizational skills and ability to manage multiple tasks simultaneously
Complete Job Description
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